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Terms & Conditions
Who are we?
The website WWW.ROMANIALABAKADA.COM (“our website” or “this website”) is owned and operated by ROMANIA LABAKADA SRL with registered office in: Jud. ARAD Str. Poetuli no. 1C, BL.6 UTA, APP 86 Arad registered with the Trade Register under J02/132/2024, tax identification code: RO49490401, telephone: +40752532478 If you would like additional information or to send us your feedback, please contact us by email at [email protected] or using the postal address above.
Purpose of these terms and conditions (T&C)
To understand the terms of use of our website, how you can register and create a user account (as a consumer or on behalf of the legal entity you represent) and the steps you need to follow to order products, please read the details below.
Your use of the website and the creation of a user account implies your acceptance of these T&Cs and the Privacy Policy (including your consent to the use of cookies). Together, these documents constitute the contract between you and ROMANIA LABAKADA SRL, containing the mutual rights and obligations of the parties.
By using this website in any way, you represent that you are at least 18 years of age and that you expressly accept these T&Cs. If not, please do not use the website.
We encourage you to print or save these T&Cs (in the version displayed on the date of the order accepted by us) as we may not store them and you may not be able to access them later.
Can the T&Cs be changed?
Yes, from time to time we may amend these T&Cs – to reflect changes in legislation, our internal practices, the website or technology used, etc. When you
return to the site, please check the date of the last update and the content of the changes.
If we make material changes, we will notify you by email (sent to the email address specified in your account) or by a notice on the site – before the change
takes effect.
If you do not agree to the changes, please stop using the website. We will consider you to accept them if you continue to use the website and your user account after the date of their update. The changes will apply only for the future; they will not affect orders already accepted and confirmed.
User account
How to create a user account
– Voluntarily, by you. For this purpose, we will ask you to enter certain personal data.
To learn what personal data we may collect about you, how we use it, and how we obtain your consent, please see our Privacy Policy.
If you are not a consumer (but a representative of a legal entity)
When you order products not as a consumer, but for a legal entity (e.g. company, NGO, PFA) that you represent and on behalf of which you act, you will also need to provide us with certain information about this entity (in addition to your account creation data):
– Name and registered office;
– Registration number in the trade register or in the national register of NGOs (as applicable);
– CUI or CIF;
– Bank and legal entity account.
When you communicate with us on behalf of the respective legal entity that you represent, you expressly represent that you have the authority to act on its behalf; Your agreement to these T&Cs will be legally binding on that entity.
Account management
Using the settings in your user account, you can complete your information, correct any data entry errors, and request that we change or remind you of your password.
The user account is for personal use only and is not transferable. You must not authorize or allow anyone else to use it. We have the right to suspend/close your account (including deleting the information it contains) whenever we have reason to believe that it is being used illegally or contrary to these T&Cs.
Your order
How to place your order
Your order represents your offer to purchase from ROMANIA LABAKADE. You may place an order for products by following the ordering process on the website or by telephone.
Ordering through the website involves the following steps:
– Logging in to your user account;
– Selecting products and adding them to the shopping cart;
– Click on the “Pay” button – where a list of your purchases, price and delivery cost appears;
– Click on the “Pay” button – where you are asked to choose your billing and shipping address;
– Click on the “Next Step” button – where you are asked to choose your payment method; also here you will be able to use a discount code and/or a “Coupon Code”, if you have one, to reduce the payment amount;
– Sending the order to us;
You can also place an order for products by phone – by providing our operator with the data necessary to open (in your name) a user account, including a valid email address through which the order can be accepted and its confirmation.
You must ensure that the details of your order or any other information you provide to us are correct. During the ordering process, before placing your order, you can check, change and correct any errors that may occur, including reviewing the list of ordered products – using the “change” function and/or pressing the “Back” button in your internet browser or indicating the changes to our operator (in the case of an order by telephone). We reserve the right to carry out checks and request additional data from you before accepting your order.
Order confirmation and conclusion of the contract
Once you have placed an order on the website, we will send you an email confirming and accepting your order. Only at that point will a contract exist between you and us.
After you have placed a telephone order, we will send you a confirmation email with a summary of the telephone order and its acceptance. This email will also contain links to the content of the Privacy Policy and these T & Cs which we invite you to study. The acceptance of the order and, respectively, the existence of a contract between you and us is implied and proven by the recording of the telephone conversation.
The contract involves your obligation to pay us for the products ordered. We encourage you to keep the email by which we accept your order and confirm the conclusion of the contract. Unless terminated by law, the contract will last until delivery and full payment of all ordered products.
Order fulfillment
The fulfillment of any order by us is subject to the availability of the products ordered. If a product ordered is currently unavailable, we will notify you immediately, preferably before accepting your order; and if you tell us that you do not wish to wait until it becomes available, we will take the necessary steps to fully refund any amount already collected within 7 calendar days of the date on which you communicated your decision to us.
The right to withdraw from the contract
If you are a consumer, you have the right to change your mind (without specifying the reasons) within 10 calendar days only with regard to certain types of products ordered from our website:
– For example, some kitchen equipment, books (but not in digital format);
However, in accordance with the law, you do not have this right for the following types of products on the site:
– Those that are susceptible to deterioration or have a short expiration date (examples: food, dietary supplements, juices, bars, fruits and vegetables, etc.);
– Sealed products that cannot be returned for health protection or hygiene reasons and that you have unsealed (examples: food, etc.);
– those products which (after delivery), depending on their nature, are inseparably mixed with other elements;
In general, products for which the right of withdrawal cannot be exercised will have a note to this effect in the content of their description. Please read the product description on the website carefully.
In cases where you have the right to change your mind, withdrawal from the contract with ROMANIA LABAKADE will be made under the following conditions (which are supplemented by other mandatory legal provisions):
– The withdrawal period expires after 10 calendar days from the date on which you or a person designated by you (other than the courier) acquires physical possession of the products. If you have ordered several products in a single order that will be delivered separately, the period expires after 10 calendar days from the date on which you acquire physical possession of the last product.
– You must inform us of your decision to withdraw from the contract. To do this, you can either use this model withdrawal form, or you can fill in and send the online form that we make available to you directly on our website, or you can send us a notification by post, fax or e-mail – but before the expiry of the 10 calendar day period.
Consequences of withdrawal
– ROMANIA LABAKADE will refund any amount you paid for the products, including the costs of delivery to you (except for additional costs – if you have chosen a delivery method other than our standard delivery).
We will make the reimbursement without undue delay, within a maximum of 10 calendar days from the date on which you inform us of your decision to withdraw from the contract – provided that, by the end of these 10 calendar days
(a) we have received back all the products that we have delivered to you and that you wish to return to us (including all products in the offer delivered together with the products you ordered, with the exception of promotional materials and products delivered by us voluntarily);
or
(b) you have provided us with proof that you have returned them all to us;
Otherwise, we may postpone the refund until we receive all these products back or until you provide us with proof that you have returned them to us (depending on which of the two situations comes first) – unless we ourselves (through our courier) collect the products you wish to return from you.
– When you wish to make a partial return (i.e. to return only part of the products ordered and received from us), you will bear the direct costs of returning those products to ROMANIA LABAKADE
In principle, we will make the refund using the same payment method used for the initial transaction, unless you expressly allow us to refund you by transfer to the bank account you provided to us, and we will not charge any fees. We may postpone the refund until we receive the products back or until you provide us with proof that you have returned the products to us (whichever is the earlier).
The products must be sent back to you in the same condition in which we delivered them, without undue delay and, in any case, within a maximum of 10 calendar days from the moment you notified us in writing of your decision to withdraw.
– You are responsible for any diminished value of the products – due to the way you handled or used them (other than to determine the nature, qualities and functioning of the products). In this case, we will be able to refund you the amount we collected from you and from which we will be able to deduct the value of the reduction in the products in question.
How to return our products
– Fill out a product return request;
– Pack the products carefully, in the condition in which we delivered them to you – preferably, but not necessarily, in the original packaging;
– Stick the label with our return address;
– When you have the package ready, call us or write to us at the email address contact [email protected] to start the product recovery process;
– An ROMANIA LABAKADE employee will call or email you with details of the courier’s arrival to pick up your package. We will provide your contact details to the courier to facilitate the pick-up of your package.
– If you choose a return method other than that offered by ROMANIA LABAKADE, use postal services that allow for recorded delivery and keep proof of delivery;
– For offers that include free products (e.g. “buy one product, get one free”), you must also return any free products we have delivered to you (except for promotional materials or products we have voluntarily delivered together with the products you ordered).
Price and payment
price
The price for the products ordered, the applicable VAT and other related taxes (if applicable) are those displayed on our website at the time you submit your order. These may be subject to change from time to time; however, changes will only affect future orders, not those already accepted and confirmed.
Courier delivery costs are charged in addition to the price of the products and are displayed on the website when you place an order. They depend on the delivery method you choose.
We make every effort to ensure that the price on the Site is correct and complete. However, if we have incorrectly indicated the price of a product on the Site, we are not obliged to supply that product to you at the incorrectly indicated price – provided that we notify you of the error before accepting your order. In such a case, you will be able to decide whether or not you wish to order the product at the correct price. If you do not wish to, we will refund any payment you have already received in full, within no more than 7 calendar days of the date on which you informed us that you do not want the product at the correct price.
Payment methods
If you are a consumer: you can pay by bank card (the online payment processor is Netopia), cash on delivery or by bank transfer/payment order, to the LABAKADE SRL bank account RO48 BACX 0000 0026 4847 3000, opened at Unicredit Bank, ARAD Branch.
If you order in the name and on behalf of a legal entity: we reserve the right to condition the delivery of the products upon ROMANIA LABAKADE receiving the full price in advance, or an advance percentage of 20%. The entity will be able to make the payment by bank transfer/payment order to LABAKADE SRL bank account: RO48 BACX 0000 0026 4847 3000, opened at Unicredit Bank, ARAD Branch.
If, (1) any amount due to us is not paid or, (2) once paid, is unreasonably reduced,
we reserve the right to terminate (terminate) the contract concluded with you, by
simple notice, which we may also send to you by e-mail.
Transactions on our site are made in RON.
If you choose to pay by bank card, the bank that issued the card may charge additional fees, depending on the contract concluded with the bank that issued the card. Any additional fees charged by the bank that issued the card are not visible at the time of the transaction made with us on the site, as they do not belong to us or our partner through which payments made by bank card are processed.
ROMANIA LABAKE does not store your card details and payments you make online through our website. These are used by Netopia Payments (secure payment processing partner). We recommend that you read more about this in our Privacy Policy.
Delivery
Delivery of ordered products is done by courier, therefore within the following estimated terms:
– Within 24 hours – for orders placed by 2:00 PM, Monday through Thursday. Delivery time may take up to 48 hours for some more remote or difficult to reach areas. Orders placed after 2:00 PM will be delivered within a maximum of 48 hours;
– Monday – for orders placed from Thursday, after 2:00 PM, until Friday at 2:00 PM;
– Tuesday – for orders placed from Friday after 2:00 PM until Sunday inclusive.
Delivery cost
The delivery cost of the products you order is determined based on the weight of the package.
For normal delivery (24-48 hours):
– price: 30 lei for any delivery (VAT included);
All products are delivered in the manufacturer’s original, sealed packaging.
If you receive a failed delivery notification at the address indicated in the order, it is your responsibility to use the data received to contact the courier and arrange a new delivery.
We do not assume liability for losses that may arise due to delivery delays – if they are caused by circumstances beyond our control or in connection with which we could not take reasonable measures to prevent the delay (such as unavailability of products in manufacturers’ stocks, transport or delivery conditions, cases of force majeure, fortuitous events, etc.).
Risks and property
You become the owner of the ordered products only after full payment of the price (including delivery costs). Until that time, you are considered to have the products in custody for us.
The risk of damage to or loss of the products is transferred to you when the products are delivered to you or to a person designated by you (other than the courier).
Product presentation on the website
We make every effort to present the appearance, color, features and descriptions of the products on the Site as accurately as possible. However, you understand and accept that there may be minor differences between the actual products and how they appear on the Site. For example, sometimes the labeling and packaging of the products you receive may differ slightly from the images on the Site.
The content you posted.
In general, you can write comments about the products on the site and the articles on the blog associated with the site, including using recommendations (shares) and appreciations (likes) via social networks.
However, whenever we allow you to upload content to the site, you must ensure that that content is accurate, not misleading, does not violate the law and/or the rights of third parties. Your content may not be defamatory, offensive, vulgar, racist, obscene, abusive, threatening, harassing, inappropriate or invades the privacy or security of another person.
We reserve the right to suspend, modify or delete any content – without prior notice – if it is the subject of a complaint, if a crime has been committed, if we have reason to believe that it violates these T&Cs, if such measures are necessary to protect ourselves or others, or if we are required to do so by law or a competent authority. In such a case, you must not attempt to republish or repost such content.
Promotions, discounts or contests
From time to time – at our discretion – we may have promotions on some products, we may organize contests with prizes or we may offer price discounts or free shipping for orders exceeding a certain amount established by us. At that time, these will be subject to terms and conditions or organizational regulations – additional to these T&C – which will be displayed separately on the site.
Unsubscribe from newsletter
By registering as an R0MANIA LABAKADE user (providing us with your email address to open your user account), you can tell us what products and services interest you and whether you would like to receive email notifications about sales and special events, promotions and other promotional offers. You can review and manage your information at any time – by accessing the “My Account” page in your account.
When you no longer wish to receive such emails from us, you may unsubscribe free of charge by accessing the unsubscribe link located at the bottom of each such email and on our website. Within 48 hours, we will remove your email address from ROMANIA LABAKADE email marketing list.
Our guarantees and liability
Product compliance and warranties
If you are a consumer: if, upon delivery, a product does not correspond to your order (accepted and confirmed by us in accordance with these T&Cs), you may require us – at our option – (a) to repair it or (b) to replace it without any payment from you, within 10 calendar days from the date on which you notified us (if repair or replacement applies to that type of product and is possible) or (c) to refund the price paid to you (provided that you return the product to us at our expense – when we request this from you).
In general, products are accompanied by a legal warranty of 2 years from the date we deliver them to you and by the manufacturer’s warranty (if applicable). Exceptions are products whose average duration of use is less than 2 years, in which case the warranty period is reduced to this duration.
The warranty provided does not affect your other rights established by applicable law.
If you are not a consumer: you must check all products immediately upon receipt and, within 5 working days of delivery, inform us in writing of any non-conformity of the products. If we do not receive this information from you within the indicated period, the products will be deemed to have been accepted by you and you will no longer be able to invoke their non-conformity (such as apparent defects, hidden defects or other deficiencies, etc.)
For any questions related to the warranty, please contact us at contact [email protected] or via the contact page on the ROMANIA LABAKADE website
Our responsibility
ROMANIA LABAKADE liability to you (whether you are a consumer or not) in relation to these T&Cs and the Privacy Policy will not exceed the amount you paid for the products ordered, to the extent permitted by law.
Our liability cannot be engaged if:
– Continue to use the product after informing us of its non-conformity;
– You have not paid the full price for the product within the payment period;
– You have modified the product without our prior written consent.
You will indemnify us for any damages resulting from your breach of these T&Cs. In addition, if you are not a consumer: we will not be liable to you for
– Economic losses (e.g. loss of income, profit, business) or damage to reputation;
– Unforeseeable or indirect damages;
– In other cases provided for by law.
Any reference to us (ROMANIA LABAKADE) – made in this section – also includes our employees and representatives.
Other useful information
We aim to amicably resolve any disagreements that may arise between you and us regarding these T&Cs. However, if we cannot reach an amicable solution, the dispute will be resolved by the competent court in Bucharest.
The use in any way – without our prior written consent – of any elements on this site (photographs, texts, graphic or video elements, design, layout, logos, trademarks, software, etc.), will entail the consequences provided for by applicable law.
We cannot guarantee that the website will always function uninterrupted or error-free. We have the right to suspend the website for repairs, maintenance, improvements or other technical or commercial reasons, without prior notice and without liability.
We will not be liable for any failure or delay in performance of any of our obligations to you if this is caused by circumstances beyond our control (including failures of third party telecommunications systems).
We may provide links to other websites that may be of interest to you, but we are not responsible for their content or the products they offer. You use them at your own risk and we encourage you to read their terms and conditions and privacy policies carefully.
We may assign this contract to another party at any time, but this will not affect your contractual rights and obligations.
Copyright
ROMANIA LABAKADE owns the copyright and/or usage rights to all content (photo, text, video) presented on the site.
If you would like to report a possible copyright infringement, please write to us at contact [email protected]
Complaints
If you have any concerns or complaints, please contact us at contact [email protected]
We aim to resolve any complaint internally within 10 days (unless otherwise required by law) and will inform you of the decision.
You can also contact us:
National Sanitary, Veterinary and Food Safety Authority
National Agency for Medicines and Medical Devices
And if you are a consumer, you also have the right to contact the National Authority for Consumer Protection when you believe that your rights have been violated.
Your agreement
You expressly confirm and acknowledge that you have carefully read and accept these T&Cs, in particular the provisions relating to the right of withdrawal, the consequences of withdrawal from the contract concluded with us, our liability and the resolution of disputes and complaints.